E-commerce AI customer service

Customer support that answers before the cart goes cold.

Revti handles order questions, returns, product queries, delivery updates and WhatsApp support so shoppers get help the moment they ask.

Build my e-commerce agentSee pricing

E-commerce line

Live

Thanks for calling. How can I help?

I need help with order status and tracking.

Of course. Let me take a few details and sort that out now.

Customers get a useful answer before they abandon the cart.

89%
of shoppers expect instant support
500+
simultaneous customer interactions during sale spikes
24/7
coverage across nights, weekends and launch days
80+
languages for international shoppers

Why it matters

Where enquiries are lost today

Every delayed reply is a refund risk, a chargeback risk or an abandoned cart. Buyers expect instant answers now.

  • 1

    Customers ask the same questions at the worst times

    Where is my order, can I return it, does this fit, when will it ship. If the answer waits, the customer starts doubting the brand.

  • 2

    Sale events break ordinary support teams

    A campaign can multiply contact volume overnight. Queues build, reviews drop and agents spend the day copying tracking links.

  • 3

    Policies live in too many places

    Returns, subscriptions, delivery exceptions and product details need one consistent answer across phone, chat and WhatsApp.

What Revti handles

Built around how e-commerce teams work

Revti follows your process, your wording and your rules, then hands over to a person when one is needed.

  • Order status and tracking

    Looks up order details and gives the customer a clear delivery answer.

  • Returns and exchanges

    Checks policy rules, captures the reason and starts the right workflow.

  • Product questions

    Answers sizing, compatibility, stock and material questions from your knowledge base.

  • Escalation with context

    Flags frustrated or high-value customers and passes the transcript to your team.

In practice

A day on the phones, handled

  • DTC brands

    • Order tracking
    • Return initiation
    • Subscription save offers

  • Marketplace sellers

    • Shipping exceptions
    • Product Q&A
    • Post-purchase follow-up

  • Global stores

    • Multilingual support
    • Local delivery answers
    • WhatsApp conversations

Outcomes

What changes for your team

  • Customers get a useful answer before they abandon the cart.
  • Support agents stop repeating order status all day.
  • Returns follow policy instead of agent guesswork.
  • Peak volume no longer means peak chaos.

Connects to

  • Shopify
  • WooCommerce
  • Magento
  • BigCommerce
  • Gorgias
  • Zendesk
  • Stripe
  • MCP tools

Anything not listed connects through no-code automations, webhooks, the API or MCP.

See all integrations

Questions from e-commerce teams

  • Yes. Revti can connect to your store data or helpdesk flow, identify the order and return the current status to the shopper.

  • Yes. Revti is built for voice and messaging, so customers can get a consistent answer across calls, WhatsApp and other connected channels.

Other industries

Get started today

Build your e-commerce agent, connect a number, and hear it answer.

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