Customers ask the same questions at the worst times
Where is my order, can I return it, does this fit, when will it ship. If the answer waits, the customer starts doubting the brand.
E-commerce AI customer service
Customer support that answers before the cart goes cold.
Revti handles order questions, returns, product queries, delivery updates and WhatsApp support so shoppers get help the moment they ask.
Wake-up call
Every delayed reply is a refund risk, a chargeback risk or an abandoned cart. Buyers expect instant answers now.
Revti live agent
E-commerce workflow
Incoming call
"I need help with order status and tracking."
Revti action
Looks up order details and gives the customer a clear delivery answer.
Answered
Captured
Synced
0%
of shoppers expect instant support
0+
simultaneous customer interactions during sale spikes
0/7
coverage across nights, weekends and launch days
0+
languages for international shoppers
Pain points in order
The leak is not one big problem. It is three daily losses.
Sale events break ordinary support teams
A campaign can multiply contact volume overnight. Queues build, reviews drop and agents spend the day copying tracking links.
Policies live in too many places
Returns, subscriptions, delivery exceptions and product details need one consistent answer across phone, chat and WhatsApp.
What Revti does
A front-office agent built around the work.
Revti is not another contact form. It answers, asks the right questions, takes action, escalates when needed and leaves a clean record behind.
Customers get a useful answer before they abandon the cart.
Support agents stop repeating order status all day.
Returns follow policy instead of agent guesswork.
Peak volume no longer means peak chaos.
Order status and tracking
Looks up order details and gives the customer a clear delivery answer.
Returns and exchanges
Checks policy rules, captures the reason and starts the right workflow.
Product questions
Answers sizing, compatibility, stock and material questions from your knowledge base.
Escalation with context
Flags frustrated or high-value customers and passes the transcript to your team.
Use cases
Tailored to how e-commerce teams actually operate.
DTC brands
Order trackingReturn initiationSubscription save offers
Marketplace sellers
Shipping exceptionsProduct Q&APost-purchase follow-up
Global stores
Multilingual supportLocal delivery answersWhatsApp conversations
Connected stack
Your calls, messages, calendars, CRMs and MCP tools in one loop.
ShopifyWooCommerceMagentoBigCommerceGorgiasZendeskStripeMCP tools
The businesses that answer first will feel impossible to catch.
Revti gives your e-commerce operation the coverage, memory and follow-through customers now expect as standard.
Questions
Fast answers for e-commerce teams.
Can Revti answer order status questions?
Yes. Revti can connect to your store data or helpdesk flow, identify the order and return the current status to the shopper.
Can Revti work with WhatsApp and phone support?
Yes. Revti is built for voice and messaging, so customers can get a consistent answer across calls, WhatsApp and other connected channels.